Privacy statement

About us

RAK Ceramics has created this privacy statement in order to demonstrate our commitment to protecting the personal information you share with us. This statement describes how we obtain and use the personal information that we may collect about you. We support the principles of data protection and shall endeavour to ensure that the personal information we obtain and use will always be held, used, transferred and otherwise processed in accordance with our legal obligations and as outlined below.

Logging of information

When you visit our website, we use your IP (Internet Service Provider) address to allow us to determine statistical usage of the website and its associated pages. We may use this information to improve the content and services on the website.

Personal information

We do not collect personal information when you view pages or navigate a direct link provided by our site. However we will collect and use data from email addresses of people who contact us or from people who register for brochure or image downloads on our site.

We will use your information to:

• Process enquiries received via the site
• Register you for downloading images and access to special offers (trade only)
• Provide you with information about products and promotions that may be of interest to you from ourselves, if you consent
• Conduct market research and business development to improve the website and our services to you.

Marketing – we may from time to time use your personal information to send you email messages or marketing materials regarding our products. You may opt out of receiving such marketing information at any time, free of charge, by replying to the message with ‘unsubscribe’ in the subject line.

You have a right to ask for a copy of the information we hold on you at any time and to have that information corrected if it is inaccurate.

Third party disclosure

Your personal information may be disclosed to other businesses within the RAK Ceramics group and to reputable third parties. RAK Ceramics requires that any such third party treats your personal information as fully confidential and fully complies with all applicable UK Data Protection and consumer legislation. We will not release your personal data to any company outside of RAK Ceramics for mailing or marketing purposes.

Please note that if we are requested by law, we are entitled to provide your personal information and/or user information.

External links

Where our site contains links to other sites, we are not responsible for the privacy practices, actions or content of those websites. The links to any such third party websites are provided for your convenience and information only.

Changes to the Privacy Statement

This privacy policy may change from time to time particularly as new rules and regulations are introduced.

Contacting us

If you have any questions or concerns about this privacy statement, or any comments about the site, please Contact Us.